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Customer Service Skills Program

Our Customer Service Skills Program provides advanced customer service skills in India and Abroad, needed to deliver customer service of the highest standard.
  • 2 – Days program
Program Outline
  • Confidence Building.
  • Positive Thinking & Motivation.
  • The power of Positive Attitude & Emotions.
  • Importance of Customer Service Skills.
  • Promoting the quality Image of the Organization.
  • Handling Customer Enquiries.
  • Understand the skills and various methods required for effective communication with customers.
  • Effective Non-Verbal Communication.
  • Active Listening.
  • Handling Difficult Situations.
  • Handling Difficult Customers
Program Objectives - (At the end of this program participants will have)
  • Acquired skills to increase sales, profitability and bigger market share from building long-term customer relationships.
  • Benefited from increased confidence and a more positive attitude towards their work and customers. They will have both, the motivation and the advanced customer service skills needed to deliver consistently, customer service of the highest standard
  • Acquire the ability to deliver competitive advantage for their company.

Note : A half-days follow up program once every three months is recommended to create and sustain a customer service culture within the organization

*Please note that this program can be further custom designed as per the needs of the organization.
Methodology : Lectures, Group Discussions, Role-Plays, Video playback and Feedback.
Target Groups : Managers, Supervisors and Employees dealing with different types of customers.
Recommended Number of Participants: Ideal – 20
At The End of The Program: All the participants will receive Ecole Solitaire 'Customer Service Skills Program'Certificate of Participation.
Program Director:
Minocher Patel
Founder Director, Ecole Solitaire.

Ecole Solitaire is in the Limca Book of Records as India's First Residential Finishing School
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