*Please note that this program can be further custom designed as per the needs of the organization.*
Methodology: Lectures, Exercises, Self-Assessment Tests, Role-plays, Recording of Telephone conversations, Playback and Feedback
Infrastructure Requirements: Training hall, LCD, Telephone Recording facility, 2 telephones with active lines with recording facility.
Target Groups: Front Office Staff, Receptionists, Secretaries, Telephone Operators, Customer Service Staff and Support Function Staff
Recommended Number of Participants: Ideal – 20
At The End of The Program: All the participants will receive Ecole Solitaire 'Telephone Etiquette Training Program' Certificate of Participation.
Founder Director, Ecole Solitaire.
Note: A follow up half-day programme after 3 months is recommended.